FULL FEATURE SECTION:

Web Based Account Management – Changes in Real Time

• Turn your campaign ON or OFF in real-time
• Change your scheduled broadcast hours for automatic starting and stopping
• Change the “Caller-ID” displayed on the outgoing calls
• Increase or decrease the number of calls attempted per minute (dialing speed)
• Change the maximum number of simultaneous calls allowed to your office
• Change your “Transfer Calls To” phone number(s)
• Playback recordings of your transferred calls for quality control and training
• Add numbers to, and manage your company specific Do-Not-Call list
• Connect to the “Call Notification System” for screen popup information
• Run real-time reports showing a detailed analysis of your calling results
• Download your call records showing the details of each and every call placed
• Upload your own list to call, or select from a national telephone number database
• Upload a recording to use, record a new message, or change delivery options

FREE
Database Usage – National Database Available

• Users are provided FREE access to a national database of Consumer or Business data for broadcasting to if appropriate.
• Records are categorized as either Business or Consumer, and further categorized geographically by zip code, area code, or state.
• The business database can be also separated by SIC Codes nationwide.

LifeTimeDelivery™ – Answering Machine Message Delivery

• Many of our competitors fail to deliver your message accurately when it comes to leaving your message on voicemail boxes or answering machines. They will either begin your message too early, or start it too late, resulting in a cut off introduction, or failure to deliver the message altogether. Our delivery mechanism uses (AI) artificial intelligence based call analysis, combined with tone detection, and voice activity detection to deliver your message accurately each and every time.
• We are the ONLY company that can boast a tested 99% accuracy in delivery your message to both landline, and cell phone voicemail boxes, as well as to physical answering machines!

We Dial 100% Of Your List – No ‘Problem’ or ‘Error’ calls

• Most of our competitors won’t even ATTEMPT to dial almost half of the phone numbers in your list to call. Why? Because the United States is divided up into regions controlled by incumbent and competitive local exchange carriers (ILECs & CLEC’s). Most ILECs charge a extra premium to terminate a call into their region. To save money our competitors won’t even attempt your call. With us, your call will ALWAYS be attempted, routed, and re-routed until we complete the call. We NEVER skip numbers, or call them ‘Problem Calls’ / ‘Error Calls’.

FREE
Call Recording

• At NO ADDITIONAL COST, we will record ALL calls transferred to your office or call center to ensure your staff is doing their job effectively. You will be able to listen to the recorded calls at anytime 24/7 via our Web-Based Campaign Management System.

FREE
E-Mailed Contact Information

• After a caller presses “1” for more information in response to your message, the name, address, phone number and other critical call information will automatically be e-mailed to you at the e-mail address you select (See Example E-Mail).

Press
One Call Transfers Included

• Unlike other companies that charge you a fee for each press-one transferred call, we can transfer the call to a single number, or multiple numbers in the United States or Canada with no additional fees! You only pay the per-minute rate for the duration of the transferred call.

FREE
Simultaneous Call Limitation

• We know that you only have a limited number of people who can answer the phone at the same time. When a specific number of callers are simultaneously talking with your office, your broadcast will stop AUTOMATICALLY, once someone gets off the phone, the calls will automatically continue. This ensures your office will never be inundated with too many calls, yet always gets just enough to keep everyone busy.

FREE
Advanced Call Routing & Call Distribution Capabilities

• Whether you have a single centralized call center, or have a dozen agents in different locations, our network can very easily be programmed to distribute calls to agents evenly.
• Additionally, we can ensure a second call is never connected to the same agent when they are on the phone. This feature works work hand in hand with our ‘Simultaneous Call Limit’ (described above) to not only ensure that you never get more calls than you can handle, but to ensure that all agents relieve an even distribution of calls, and no agent receives a second call while on a call.

One time Setup Fees

• We are the low cost leader in Voice Broadcasting. We focus on volume and will not nickel and dime you. You will know your EXACT costs before your campaign begins.
• All we ask in you log in to you account each week and click around, as accounts are deletes if inactive after 15 days. This means you loose your call records, minutes
  and account.

All Digital Network

• Your calls will be made via fiber optic cross connections to major providers such as AT&T, Verizon, Qwest, Level 3 Communications.
• We DO NOT USE low bit rate Voice over IP to terminate our calls which usually result in poor audio quality and lower response rates.

Dedicated Account Manager

• Your company will have a single point of contact for all of your account servicing needs.
• There is no need to speak to different departments or go through any management hierarchy.
• All of our support personnel are located within the United States and there will always be an emergency contact available after hours 24 hours a day 7 days a week.

FREE
Voicemail Box

• Customers that do not want to have the calls transferred directly to them, or do not have the employees to answer all the calls, can transfer the calls to a voicemail box which we will provide at no charge.

FREE
Usage Of Our “Call Transfer Notification System”

• As soon as a caller presses the number “1” to have their call transferred, a popup in your web browser will give you the name, address, phone number, and other important details of the incoming caller. (Example Pop Up)

FREE
Do-Not-Call Maintenance

• We maintain a Company-Wide Do-Not-Call list, for extremely irate individuals, as well as an Account-Specific Do-Not-Call list exclusively for your account.
• You will be able to import your own Do-Not-Call telephone numbers into our network to ensure people who should not be called are never called.

FREE
National Do-Not-Call List Scrubbing

• We can optionally scrub your selected or uploaded database against the Federal Trade Commission’s ‘National Do-Not-Call List’ Database FREE of charge.

FREE
Wireless Number Scrubbing

• We can optionally scrub your selected or uploaded database against our continuously updated database of wireless numbers within the United States.

FREE
Caller Hang up Notification Service

• Sometimes the individual who pressed “1” to be connected to you, will hang up the phone before your office answers the call. If this happens, your office will automatically receive a call with the following message : “The individual who pressed one hung up the telephone, if you would like to call them back, they can be reached at ….” allowing you to quickly call the person back.

FREE
Web-Based Database Processing Capabilities

• You need to make sure that your list is processed correctly before starting your calls.
• Our network can process over 85 DIFFERENT formats of phone numbers from your data file. It doesn’t matter
• if you have a ‘1’ before the Area Code, the Area Code in parenthesis, or even a ‘-‘ between the third and fourth digit of the phone number, our system can handle it all.
• Additionally, our service can de-duplicate your list to ensure each number is only dialed once.
• We can even randomize your list to ensure transferred calls come in regular intervals, and not in bursts.

FREE
FTP Database Delivery

• More advanced users have integrated our dialing system into their IT Infrastructure.
• We can provide you with FTP Login information for unattended database file delivery.
• Upon receipt of your database file, your campaign will be automatically enabled to run during its scheduled hours.

FREE
FTP Delivery of Recorded Calls For Long Term Storage

• Users who employ a “Third Party Verification Service” which records the conversation with the caller may find it unneeded with our network.
• We can automatically transmit a copy of all your recorded calls to a designated FTP server at midnight every night.

FREE
Call Announcement Feature

• When a call is transferred to you, we can optionally have an announcement play a message “You have a transferred call” a moment before to the call is actually connected to you.
• This will allow your staff a moment to compose themselves so they can handle the call appropriately.
• It also allows your office to know the difference between a normal call, and when of our transferred calls are coming through.

FREE
Automatic Transfer Retry

• If we transfer a call to your office, and all of your lines are busy, we will automatically redial your phone number every two seconds until we get through. During that time the caller will hear hold music.

FREE
Caller-ID Notification

• All the calls we transfer to your office or call center will display the Caller-ID of the individual who pressed “1′. This is an additional source for identification separate from our “Call Transfer Notification System” and “E-Mail Notification System”.

FREE
Mark For Removal Feature

• Sometimes a caller presses “1” to have their call transferred to your office or call center, but then asks to be put on the Do-Not-Call list. In this case, simply press the Star Key (*) on your telephone at any time during the conversation with the caller. You and the caller will both hear a recording confirming the person has been placed placed on the Do-Not-Call list, then the call will be disconnected.

FREE
Survey/Multiple Choice IVR Functionality

• Our network can also compile the results of a multiple choice question or survey.
• Callers can press the keys 4,5,6,7,8,9 to indicate their interest or preference for a particular course of action. For example, a survey of voter preferences may ask the question : “If the election were held today, and you would vote for Candidate A press 4, for Candidate B press 5, or Candidate C press 6.” / ” If calling for Life Insurance press 1, for health insurance press 2, for Dental & Vision press 4.”

Secure/Encrypted Network Communications

• Our network uses 2048 bit RSA encryption for ‘HTTPS’ Web Based Client communications.
• This is the government standard for transmission and receipt of confidential data.
• Our network security policies are HIPAA compliant and data transmission can be limited to encrypted channels for compliance purposes, as well as to ensure packet sniffers, and other unscrupulous individuals can’t get their hands on it.

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